Manama: April 24 –(BNA)– The Labor Market Regulatory Authority (LMRA) has accomplished a record feat in responding to customer queries and processing applications, reaching highest average since 2009, reducing the time it takes to respond to the ever increasingly-growing number of customer queries and applications.

The LMRA’s CEO, Mr. Osama bin Abdullah Al-Absi, said that the LMRA has achieved a new record high in terms of finalizing all clientele queries and applications received through the E-Support website, reaching a record time of three working days in maximum limit, and even exceeded this to two working days only.

The LMRA chief explained that the LMRA had dealt with 33,500 E-support applications last year (2012) compared with 11,000 E-support applications submitted by clients within period from 1-1-2013 until 17-4-2013 alone. Mr. Al-Absi praised the efforts of the E-Support Team in the Directorate of Customer Service.

The E-support service was launched in July 2008. The LMRA accomplished highest record in terms of responding to customers last week as the LMRA was able to respond to all e-support applications within three working days. The number of queries received by Customer Services electronically reached 4,400 per month.

The LMRA is a leader in providing community services on the Internet and the first governmental body in the region to launch its E-support services, thus saving clientele’s time and efforts.

The E-Support Team in the LMRA promptly responds to customer enquiries, helps them and solves any problem they may be facing within a record time of 3 working days at most. (IY)